Terms of service
OVERVIEW
This website is operated by Dreams Forge. Throughout the site, the terms “we”, “us” and “our” refer to Dreams Forge.
By visiting our website or purchasing from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy and any other policies linked on this website.
Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use this website or purchase from us.
SECTION 1 - STORE INFORMATION
Trade name: Dreams Forge
Email: aries84theram@gmail.com
Business address:
75 Ballogie Avenue
London
NW10 1SU
United Kingdom
SECTION 2 - USE OF OUR WEBSITE
By using this website, you confirm that you are at least the age of majority in your country or region of residence, or that you have permission from a parent or guardian to use this website.
You agree not to use our website or products for any unlawful purpose.
You must not attempt to interfere with the security, operation, performance or availability of this website.
SECTION 3 - PRODUCTS AND PRODUCT INFORMATION
We try to present all products as accurately as possible, including descriptions, images, colours, sizing and product details.
However, product colours and appearance may vary slightly depending on your screen, device settings and lighting.
Product descriptions, prices and availability may change without notice.
We reserve the right to discontinue any product at any time.
SECTION 4 - ORDERS
When you place an order, you are making an offer to purchase the selected product(s).
Your order is accepted once we confirm it by email and payment has been successfully processed.
We reserve the right to refuse, cancel or limit any order where necessary, including where there is a pricing error, stock issue, suspected fraud, incorrect customer information or another issue affecting fulfilment.
Please check your order carefully before placing it. Once an order has been processed or dispatched, we may not be able to cancel or amend it.
SECTION 5 - PRICES AND PAYMENT
All prices are shown on the website at the time of purchase.
Prices may change without notice, but changes will not affect orders that have already been placed and accepted.
Unless stated otherwise, prices do not include shipping charges, customs charges, import duties or taxes that may apply outside the UK.
You agree to provide accurate billing, delivery and payment information when placing an order.
SECTION 6 - SHIPPING AND DELIVERY
Delivery times shown on our website are estimates only.
We are not responsible for delays caused by couriers, customs, incorrect customer details, local delivery issues, weather, strikes, or other circumstances outside our control.
Please make sure your delivery address is correct before placing your order.
Shipping, delivery and return terms are explained in our Refund Policy and Shipping Policy, where applicable.
SECTION 7 - RETURNS, REFUNDS AND CANCELLATIONS
Returns, refunds and cancellations are handled in accordance with our Refund Policy.
Nothing in these Terms affects your statutory rights.
For online purchases, UK customers generally have the right to cancel an order within 14 days of receiving the goods, unless an exception applies. After telling the seller they want to cancel, customers generally have another 14 days to return the goods. Refunds must usually be made within 14 days of receiving the returned goods.
Returned items must be unused, unworn, in their original packaging and in a resaleable condition, unless the item is faulty, damaged or incorrect.
Faulty, damaged or incorrect items should be reported to us as soon as possible after delivery.
SECTION 8 - INTERNATIONAL ORDERS
If we accept orders from outside the UK, the customer is responsible for checking whether the product can lawfully be imported into their country.
Customers outside the UK are responsible for any customs duties, import taxes, clearance fees, local taxes, inspections, restrictions or other charges that may apply.
We are not responsible for delays, returns, refusal, seizure, customs issues or additional costs caused by local import rules.
SECTION 9 - THIRD-PARTY SERVICES
Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell our products to you.
We may also use third-party services for payment processing, shipping, analytics, email communication, reviews and other store functions.
We are not responsible for third-party websites, services or links that may appear on our website. If you use third-party websites or services, you do so at your own risk and should review their own terms and policies.
SECTION 10 - SHOPIFY
Dreams Forge is powered by Shopify. However, any purchase you make from this store is made directly with Dreams Forge.
Shopify is not responsible for any sale, product, order, delivery issue, refund, return, injury, damage or loss arising from your purchase from Dreams Forge.
SECTION 11 - INTELLECTUAL PROPERTY
All website content, including text, images, graphics, logos, product names, layout, design and other materials, belongs to Dreams Forge or is used with permission, unless stated otherwise.
You must not copy, reproduce, distribute, modify, republish or use any content from this website without our written permission.
SECTION 12 - CUSTOMER REVIEWS AND FEEDBACK
If you submit reviews, comments, photos, feedback, suggestions or other content to us, you give us permission to use, display, reproduce and share that content for store, marketing, customer service and promotional purposes.
You confirm that any content you submit is accurate, lawful and does not infringe the rights of any third party.
We reserve the right to remove or edit content that we consider inappropriate, misleading, offensive or unlawful.
SECTION 13 - ERRORS AND INACCURACIES
Occasionally, information on our website may contain errors, inaccuracies or omissions relating to product descriptions, pricing, availability, shipping, promotions or other details.
We reserve the right to correct errors, update information, cancel orders or refuse orders where necessary, including after an order has been submitted.
SECTION 14 - PROHIBITED USES
You must not use our website or services:
- for any unlawful purpose
- to violate any laws or regulations
- to infringe our rights or the rights of others
- to submit false or misleading information
- to transmit viruses, malware or harmful code
- to interfere with the website’s security or operation
- to scrape, copy or exploit website content without permission
- to harass, abuse, insult, harm, defame or intimidate others
We reserve the right to restrict or terminate access to the website if we believe these Terms have been breached.
SECTION 15 - DISCLAIMER
We provide this website and our products on an “as available” basis.
We do not guarantee that the website will always be available, uninterrupted, secure or error-free.
We do not guarantee that every product will meet every expectation, except as required by law.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any statutory rights that cannot be excluded.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Dreams Forge will not be liable for indirect, incidental, special or consequential losses, including loss of profit, loss of revenue, loss of data, loss of business or similar damages arising from your use of this website or purchase of products.
This does not affect your statutory rights.
SECTION 17 - INDEMNITY
You agree to indemnify and hold Dreams Forge harmless from any claim, loss, damage, liability or expense arising from your breach of these Terms, misuse of the website, violation of law, or infringement of third-party rights.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements between you and Dreams Forge shall be governed by and interpreted in accordance with the laws of England and Wales.
SECTION 19 - CHANGES TO THESE TERMS
We may update these Terms from time to time.
The latest version will always be available on this page.
Your continued use of the website after any changes are posted means you accept the updated Terms.
SECTION 20 - CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
Dreams Forge
Email:
aries84theram@gmail.com
Business address:
75 Ballogie Avenue
London
NW10 1SU
United Kingdom